EMSS EPCC
Enhanced Mission Satellite Services Equipment Provisioning and Customer Care.

EMSSEPCC Header

The US Space Force (USSF) CSCO Enhanced Mission Satellite Services (EMSS) PMO provides United States Government (USG) and other sponsored customers with satellite communication services through a dedicated, EMSS-controlled gateway. The EMSS gateway communicates with the commercial Iridium constellation, and traffic processed through the EMSS gateway may be routed through the Defense Information Systems Network (DISN), Public Switch Telephone Network (PSTN) or other third-party networks. EMSS provides cradle-to-grave services and support to our customers, which includes the offering of unlimited fixed-price airtime, sale and provisioning of EMSS devices, 24/7/365 dedicated help-desk support, enhanced Government capabilities such as encrypted communications, comprehensive operation and maintenance of the EMSS gateway and other services.

Trace provides comprehensive order support for all items covered under this Indefinite Delivery/Indefinite Quantity (ID/IQ) contract. Customer requests for products under this ID/IQ will be placed through the web-based Defense Information Systems Agency (DISA) Storefront (DSF) portal.

DISA STOREFRONT

Download Resources

Download user guides, product manuals, brochures, firmware files and certification documents.

FAQs

Get help on the most commonly asked questions.

Customer Support

Contact our Customer Support team to get questions answered and issues resolved.

Download Resources

Iridium Phones

Product Description
OEM
CLIN
9575A EMSS Bearcat Satellite Phone Trace Systems Products

9575A Satellite Phone Kit

Kit includes: 9575A handset, A/C Charger, Auto Charger, USB Adapter, International Plug Kit, USB to MiniUSB Cable, Lanyard, Headset, Antenna, Antenna Power USB Adapter, Battery, Holster, User Guide, CD, Quick Start Guide. 9575A handset includes secure software reflash and tamper seal installation.

Iridium

0003

9575A Extended Warranty

Additional 2 years for a total of 3 years.

N/A

0004

9575A Replacement Battery

Iridium

0005

9575A Out-of-Warranty Repair

Includes secure software reflash and tamper seal install.

N/A

0006

9575A Out-of-Warranty Repair

No Defect Found.

Includes secure software reflash and tamper seal install.

N/A

0007

Iridium Extreme PTT Trace Systems Products

9575 Iridium Extreme Phone Kit

Kit includes: 9575 Handset, 9575 Rechargeable Li-Ion Battery, Auto Accessory Adapter, 9575 External Antenna/USB/Charging Adapter, 9575 USB/Charging Adapter, Portable Auxiliary Antenna, AC Travel Charger with International Plugs, 9575 Leather Holster, Mini USB Cable, Headset, & 9575 User’s Guide, 9575 Quick Start Guide, and 9575 Data CD.

Iridium

0008

9575 Extended Warranty

N/A

0009

9575 Out-of-Warranty Repair

N/A

0010

9575 Out-of-Warranty Repair

No Defect Found.

N/A

0011

9575A EMSS Bearcat Docking Station

(Wall Mount, Privacy Handset, Fist Mic, User Manual), ASE-FA12 – 12m (40′) LMR400 cable, Passive Antenna and Mounting L-bracket, Hardcase with custom foam molding, BA5390 battery cable (custom), PS06 DC 12V plug cable, AC/DC Transformer and AC Cord

ASE

0039

Distributed Tactical Communications System (DTCS)

Product Description
OEM
CLIN

Distributed Tactical Communications System (DTCS)
– Radio Only (RO)

Device plus gooseneck antenna Includes OEM 1-year warranty.

L3Harris

0016

DTCS Field Tools CD

L3Harris

0017

DTCS Iridium/GPS High-Gain Helix Antenna 2.6″d,  4.5″h Magnetic Mount,  side TNC-F

L3Harris

0018

DTCS Radio Only (RO) Extended Warranty

Adds 6 months to the manufacturer’s original warranty of 12 months for a total of 18 months.  This extended warranty must be purchased at the time of a DTCS RO device purchase.  Limited to 1 extension per device.

L3Harris

0019

DTCS RO AC Power cable with LEMO connector with international outlet adapters intended for indoor use only

L3Harris

0020

DTCS RO data cable with DB9 serial connector and DB9 to USB adapter

L3Harris

0021

DTCS RO Radio Cigarette lighter Power Supply 20ft

L3Harris

0022

DTCS RO tactical radio TOC Kit

DTCS RO tactical radio TOC Kit, Speaker Box, H-250 Handset, Data Cable, Black Passive Mast Mount Antenna, RO AC Power Cable, 58ft LMR 400.

L3Harris

0023

DTCS RO-MAP PDA Kit

PDA Kit includes: Grey Archer 2 PDA with AC power cable, 32gb micro SD memory card, RO-MAP application software, PDA pouch, PDA to DTCS tactical radio interface cable, USB interface cable (PDA to PC), User Guide.

L3Harris

0024

DTCS-Radio Only (RO) Out-of-Warranty Repair

Flat Rate.

Customer must select this option for any out of warranty repair on a DTCS Tactical Radio.

L3Harris

0025

DTCS-Radio Only (RO) Out-of-Warranty Repair

No Defect Found by the Factory.

Customer cannot select this CLIN when requesting repairs to DTCS Tactical Radios. Default selection is Flat Rate.

L3Harris

0026

DTCS Core Vehicle Kit. Does not include DTCS Radio.

Kit includes:
(1) DTCS radio cigarette lighter power supply 20 ft;
(1) Right Angle TNC Plug-Jack
(1) Electrical Tape
(1) MRAP antenna bracket with mounting screws
(1) 12-inch VIC-3 interface cable
(1) Split Loom Tubing 40 ft
(1) Antenna Cable, 40 ft LMR-400 (1) DTCS vehicle mount finger grip holder with suction cup mount with flexible arm
(1) Antenna quick connect TNC-M to TNC-F
(1) Iridium/GPS High-Gain Helix Antenna mag mount, side TNC;
(1 bag) Zip-Tie, 14-inch.

L3Harris

0040

SHOUT Devices

Product Description
OEM
CLIN
SHOUT TS R Trace Systems Products

SHOUT ts

Iridium Handheld Tracker with touch screen and removable antenna.  Pre-configued for use on the DoD Gateway.

NAL Research

0030

SHOUT ts Out of Warranty Repair

N/A

0031

SHOUT ts Out of Warranty Repair

No Defect Found.

N/A

0032

SHOUT TSS Short Burst Data (SBD) Device with Selective Availability Anti-spoofing Module (SAASM) Receiver

Supports both commercial GPS and SASSM.  Non-DoD users must contact the Air Force GPS Directorate for authorization to purchase prior to submitting an order. Includes DoD Gateway firmware pre-loaded.

NAL Research

0033

SHOUT TSS Short Burst Data (SBD) Device
Out-of-Warranty Repair

NAL Research

0034

SHOUT TSS Short Burst Data (SBD) Device
Out-of-Warranty Repair

No Defect Found.

NAL Research

0035

SHOUT tw Trace Systems Products

SHOUT tw

Iridium Handheld Tracker with touch screen and removable antenna. “tw” designates waterproof version of the device.  Pre-configued for use on the DoD Gateway.

NAL Research

0036

SHOUT tw Out of Warranty Repair

N/A

0037

SHOUT tw Out of Warranty Repair (no defect found)

N/A

0038

Batteries

Product Description
OEM
CLIN

9575 Replacement Battery

Iridium

0012

RCR123A Li-Ion Battery Charger

2 bay or 4 bay

L3Harris

0013

CR123A Non-rechargeable/Disposable batteries

Pack of 4

Tenergy

0014

RCR123A Rechargeable Batteries

Pack of 4

Tenergy

0015

Activation

Product Description
OEM
CLIN

SIM-less Short Burst Data (SBD) Device Activation

N/A

0041

Distributed Tactical Communications System (DTCS) Radio Activation

N/A

0042

Distributed Tactical Communications System (DTCS) Closed Net Subscription Service Creation

N/A

0043

Shipping

Product Description
OEM
CLIN

Priority Shipping (Equipment Orders)

Limit 50 units per shipment.
Shipped 24 hours after receipt of order.

N/A

0027

Priority Shipping (Equipment Orders)

Limit 50 units per shipment.
Shipped 5 days after receipt of order.

N/A

0028

Priority Shipping (Equipment Orders)

Limit 50 units per shipment.
Shipped 30 days after receipt of order.

N/A

0029

Download Resources

Iridium Phones

9575A EMSS Bearcat Satellite Phone Trace Systems Products
9575A Satellite Phone Kit

Kit includes: 9575A handset, A/C Charger, Auto Charger, USB Adapter, International Plug Kit, USB to MiniUSB Cable, Lanyard, Headset, Antenna, Antenna Power USB Adapter, Battery, Holster, User Guide, CD, Quick Start Guide. 9575A handset includes secure software reflash and tamper seal installation.

OEM

Iridium

CLIN

0003

9575A Extended Warranty

Additional 2 years for a total of 3 years.

OEM

N/A

CLIN

0004

9575A Replacement Battery
OEM

Iridium

CLIN

0005

9575A Out-of-Warranty Repair

Includes secure software reflash and tamper seal install.

OEM

N/A

CLIN

0006

9575A Out-of-Warranty Repair

No Defect Found.

Includes secure software reflash and tamper seal install.

OEM

N/A

CLIN

0007

Iridium Extreme PTT Trace Systems Products
9575 Iridium Extreme Phone Kit

Kit includes: 9575 Handset, 9575 Rechargeable Li-Ion Battery, Auto Accessory Adapter, 9575 External Antenna/USB/Charging Adapter, 9575 USB/Charging Adapter, Portable Auxiliary Antenna, AC Travel Charger with International Plugs, 9575 Leather Holster, Mini USB Cable, Headset, & 9575 User’s Guide, 9575 Quick Start Guide, and 9575 Data CD.

OEM

Iridium

CLIN

0008

9575 Extended Warranty
OEM

N/A

CLIN

0009

9575 Out-of-Warranty Repair
OEM

N/A

CLIN

0010

9575 Out-of-Warranty Repair

No Defect Found.

OEM

N/A

CLIN

0011

9575A EMSS Bearcat Docking Station

(Wall Mount, Privacy Handset, Fist Mic, User Manual), ASE-FA12 – 12m (40′) LMR400 cable, Passive Antenna and Mounting L-bracket, Hardcase with custom foam molding, BA5390 battery cable (custom), PS06 DC 12V plug cable, AC/DC Transformer and AC Cord.

OEM

ASE

CLIN

0039

Distributed Tactical Communications System (DTCS)

Distributed Tactical Communications System (DTCS) – Radio Only (RO)

Device plus gooseneck antenna Includes OEM 1-year warranty.

OEM

L3Harris

CLIN

0016

DTCS Field Tools CD
OEM

L3Harris

CLIN

0017

DTCS Iridium/GPS High-Gain Helix Antenna 2.6″d, 4.5″h Magnetic Mount, side TNC-F
OEM

L3Harris

CLIN

0018

DTCS Radio Only (RO) Extended Warranty

Adds 6 months to the manufacturer’s original warranty of 12 months for a total of 18 months. This extended warranty must be purchased at the time of a DTCS RO device purchase. Limited to 1 extension per device.

OEM

L3Harris

CLIN

0019

DTCS RO AC Power cable with LEMO connector with international outlet adapters intended for indoor use only
OEM

L3Harris

CLIN

0020

DTCS RO data cable with DB9 serial connector and DB9 to USB adapter
OEM

L3Harris

CLIN

0021

DTCS RO Radio Cigarette lighter Power Supply 20ft
OEM

L3Harris

CLIN

0022

DTCS RO tactical radio TOC Kit

DTCS RO tactical radio TOC Kit, Speaker Box, H-250 Handset, Data Cable, Black Passive Mast Mount Antenna, RO AC Power Cable, 58ft LMR 400.

OEM

L3Harris

CLIN

0023

DTCS RO-MAP PDA Kit

PDA Kit includes: Grey Archer 2 PDA with AC power cable, 32gb micro SD memory card, RO-MAP application software, PDA pouch, PDA to DTCS tactical radio interface cable, USB interface cable (PDA to PC), User Guide.

OEM

L3Harris

CLIN

0024

DTCS-Radio Only (RO) Out-of-Warranty Repair

Flat Rate.

Customer must select this option for any out of warranty repair on a DTCS Tactical Radio.

OEM

L3Harris

CLIN

0025

DTCS-Radio Only (RO) Out-of-Warranty Repair

No Defect Found by the Factory.

Customer cannot select this CLIN when requesting repairs to DTCS Tactical Radios. Default selection is Flat Rate.

OEM

L3Harris

CLIN

0026

DTCS Core Vehicle Kit. Does not include DTCS Radio.

Kit includes:
(1) DTCS radio cigarette lighter power supply 20 ft;
(1) Right Angle TNC Plug-Jack
(1) Electrical Tape
(1) MRAP antenna bracket with mounting screws
(1) 12-inch VIC-3 interface cable
(1) Split Loom Tubing 40 ft
(1) Antenna Cable, 40 ft LMR-400 (1) DTCS vehicle mount finger grip holder with suction cup mount with flexible arm
(1) Antenna quick connect TNC-M to TNC-F
(1) Iridium/GPS High-Gain Helix Antenna mag mount, side TNC;
(1 bag) Zip-Tie, 14-inch.

OEM

L3Harris

CLIN

0040

SHOUT Devices

SHOUT TS R Trace Systems Products
SHOUT ts

Iridium Handheld Tracker with touch screen and removable antenna. Pre-configued for use on the DoD Gateway.

OEM

NAL Research

CLIN

0030

SHOUT ts Out of Warranty Repair
OEM

N/A

CLIN

0031

SHOUT ts Out of Warranty Repair

No Defect Found.

OEM

Iridium

CLIN

0032

SHOUT TSS Short Burst Data (SBD) Device with Selective Availability Anti-spoofing Module (SAASM) Receiver

Supports both commercial GPS and SASSM. Non-DoD users must contact the Air Force GPS Directorate for authorization to purchase prior to submitting an order. Includes DoD Gateway firmware pre-loaded.

OEM

NAL Research

CLIN

0033

SHOUT TSS Short Burst Data (SBD) Device
Out-of-Warranty Repair
OEM

NAL Research

CLIN

0034

SHOUT TSS Short Burst Data (SBD) Device
Out-of-Warranty Repair

No Defect Found.

OEM

NAL Research

CLIN

0035

SHOUT tw Trace Systems Products
SHOUT tw

Iridium Handheld Tracker with touch screen and removable antenna. “tw” designates waterproof version of the device. Pre-configued for use on the DoD Gateway.

OEM

NAL Research

CLIN

0036

SHOUT tw Out of Warranty Repair
OEM

N/A

CLIN

0037

SHOUT tw Out of Warranty Repair

No Defect Found.

OEM

N/A

CLIN

0038

Batteries

9575 Replacement Battery
OEM

Iridium

CLIN

0012

RCR123A Li-Ion Battery Charger

2 bay or 4 bay.

OEM

L3Harris

CLIN

0013

CR123A Non-rechargeable/Disposable batteries

Pack of 4

OEM

Tenergy

CLIN

0014

RCR123A Rechargeable Batteries

Pack of 4

OEM

Tenergy

CLIN

0015

Activation

SIM-less Short Burst Data (SBD) Device Activation
OEM

N/A

CLIN

0041

Distributed Tactical Communications System (DTCS) Radio Activation
OEM

N/A

CLIN

0042

Distributed Tactical Communications System (DTCS) Closed Net Subscription Service Creation
OEM

N/A

CLIN

0043

Shipping

Priority Shipping (Equipment Orders)

Limit 50 units per shipment.
Shipped 24 hours after receipt of order.

OEM

N/A

CLIN

0027

Priority Shipping (Equipment Orders)

Limit 50 units per shipment.
Shipped 5 days after receipt of order.

OEM

N/A

CLIN

0028

Priority Shipping (Equipment Orders)

Limit 50 units per shipment.
Shipped 30 days after receipt of order.

OEM

N/A

CLIN

0029

FAQs

Q: What is the longest cable length I can use?

For passive antennas, 20 meters is about as far as you can practically go (you can go farther, but the size of the cable, rigidity, and cost make it impractical). From 20 meters to 40 meters, consider an Active (powered) antenna solution. Beyond this, our Comcenter Outdoor (also used for our Citadel Solution) is the only option we know of currently. We see alot of these installed onto skyscrapers and some of the world’s largest ships!

Q: What is the difference between a docking station and a fixed station terminal?

They both provide the exact same result, a voice call over the Iridium Satellite Network–outbound and inbound. With a Docking Station, the Satellite phone can be removed. With a Fixed Station Terminal (FST) the “phone” is inside–therefore “fixed”.

Q: What is the advantage of Iridium over other networks?

Iridium works everywhere on earth–Poles included. Single rate plan, no roaming, and you don’t have to point the antenna to a satellite as the Iridium network has 66 satellites circling the earth.

Q: How to call an Iridium phone number

Example 1

Originating a call from a landline phone in the United States terminating to an Iridium satellite phone. It doesn’t matter where the satellite phone is located the dialing is the same.

From the landline phone, dial: 011 8816 XXX XXXXX

011, International Direct Dial (IDD) access code for United States/8816 XXX XXXXX, the MSISDN

Example 2

Originating a call from a landline phone outside of the United States terminating to an Iridium satellite phone. It does not matter where the ISU is located; the dialing pattern is the same.

From the landline phone, (i.e. France) dial: 00 8816 XXX XXXXX

00 International Direct Dial (IDD) access code for France/ 8816 XXX XXXXX, the MSISDN

Example 3

Originating a call from the Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in the United States.

From the satellite phone, dial: 00 1 602-752-XXXX

00, for all outbound calls from the satellite phone/ 1, United States country code/ 602, area code/752-XXXX, actual phone number

Example 4

Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in another country.

From the satellite phone, dial: 00 CC XXXXXX

00 for all outbound calls from satellite phone, (country code)/XXXXXX, actual number

Example 5

Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to another Iridium satellite phone.

From the satellite phone, dial: 00 8816 XXX XXXXX

Q: Where can I order equipment?

All equipment can be ordered through the DISA Storefront.

FAQs

Q: What is the longest cable length I can use?

For passive antennas, 20 meters is about as far as you can practically go (you can go farther, but the size of the cable, rigidity, and cost make it impractical). From 20 meters to 40 meters, consider an Active (powered) antenna solution. Beyond this, our Comcenter Outdoor (also used for our Citadel Solution) is the only option we know of currently. We see alot of these installed onto skyscrapers and some of the world’s largest ships!

Q: What is the difference between a docking station and a fixed station terminal?

They both provide the exact same result, a voice call over the Iridium Satellite Network–outbound and inbound. With a Docking Station, the Satellite phone can be removed. With a Fixed Station Terminal (FST) the “phone” is inside–therefore “fixed”.

Q: What is the advantage of Iridium over other networks?

Iridium works everywhere on earth–Poles included. Single rate plan, no roaming, and you don’t have to point the antenna to a satellite as the Iridium network has 66 satellites circling the earth.

Q: How to call an Iridium phone number

Example 1

Originating a call from a landline phone in the United States terminating to an Iridium satellite phone. It doesn’t matter where the satellite phone is located the dialing is the same.

From the landline phone, dial: 011 8816 XXX XXXXX

011, International Direct Dial (IDD) access code for United States/8816 XXX XXXXX, the MSISDN

Example 2

Originating a call from a landline phone outside of the United States terminating to an Iridium satellite phone. It does not matter where the ISU is located; the dialing pattern is the same.

From the landline phone, (i.e. France) dial: 00 8816 XXX XXXXX

00 International Direct Dial (IDD) access code for France/ 8816 XXX XXXXX, the MSISDN

Example 3

Originating a call from the Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in the United States.

From the satellite phone, dial: 00 1 602-752-XXXX

00, for all outbound calls from the satellite phone/ 1, United States country code/ 602, area code/752-XXXX, actual phone number

Example 4

Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in another country.

From the satellite phone, dial: 00 CC XXXXXX

00 for all outbound calls from satellite phone, (country code)/XXXXXX, actual number

Example 5

Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to another Iridium satellite phone.

From the satellite phone, dial: 00 8816 XXX XXXXX

Q: Where can I order equipment?

All equipment can be ordered through the DISA Storefront.

Customer Support

Operations Control Center (OCC)

Trace operates a 24x7x365 Service Desk in support of the EMSS and other programs.
You can email or call from anywhere in the world at any time to receive assistance from our team of experts.

OCC Help Desk:

(+1) 844-668-4554

HQ/Information:

(+1) 703-414-3500

CONTACT US

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